For immediate Release: Feb 6, 2024
Contact: Lory Kelley, BRC Managing Partner, lkelley@brccpa.com
Greensboro, NC – BRC has received a Best of Accounting award for superior client service, based on client ratings. The firm is a two time recipient of this award. The results of an annual satisfaction survey, conducted by ClearlyRated, reveal that BRC delivers the highest quality client experience.
In a survey sent directly to clients, BRC received an impressive 86% Net Promoter Score, or double the industry average. Net Promoter Score indicates the clients’ willingness to refer a company’s services. The top drivers for BRC’s high NPS score were responsiveness (87%), quality (91%) and value (91%).
“At BRC, we have grown our firm and built a more than 75-year reputation on client satisfaction and open, accessible communication. It is gratifying to read client comments in the survey that directly commend our team’s attentiveness and the quality of our work,” says Lory Kelley, BRC Managing Partner.
ABOUT BRC
BRC is a certified public accounting and advisory firm serving middle market companies, private, nonprofit and government entities, as well as individuals and small businesses. Since 1947, BRC has built a formidable reputation as an employer and consistently makes the Accounting Today list of the best midsized and large firms to work for.
ABOUT CLEARLY RATED
Rooted in satisfaction research for professional service firms, ClearlyRated utilizes a Net Promoter® Score survey program to help professional service firms measure their service experience, build online reputation, and differentiate on service quality. Learn more at https://www.clearlyrated.com/solutions/.
ABOUT BEST OF ACCOUNTING
ClearlyRated’s Best of Accounting® Award recognizes accounting firms that have demonstrated exceptional service quality based exclusively on ratings provided by their clients and employees. The award program provides statistically valid and objective service quality benchmarks for the accounting industry, revealing which firms deliver the highest quality client and employee experience. Winners are featured on ClearlyRated.com—an online business directory that helps buyers of professional services find service leaders and vet prospective firms with the help of validated client ratings and testimonials.
Media Contacts
Andrew “Andy” Harding, Director of Practice Development
BRC (Bernard Robinson & Company, LLP)
Tel (336) 232-4421
aharding@brccpa.com / www.brccpa.com
